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Writing Experience

  • Senior Information Developer, Venafi 6+ years (current)
  • Engagement Manager & Documentation Manager, Crossfuze Solutions 2 years
  • Certified Flare Instructor, DocGuy Training  6+ years (current)
  • Sr. Technical Writer, LDS Church  4.5 years
  • SIB Documentation (Admin team) LDS Mission Network 5 years (volunteer)
  • Technical Writer, Attensity Group 3 years
  • Associate Technical Writer, Sungard Higher Education 2 years
  • Sr. Technical Writer, Brigham Young University 4 years

Awards and Organizations

  • Herriman Arts Council, 2022-current
  • Service Now Administrator certification, 2015
  • Featured presenter at MadWorld conference, 2013-2022
  • Flare Instructor certification, 2008-present
  • Madcap MVP, 2007-present
  • MadCap Advanced Developer certification, 2008-present
  • Community Affairs Committee, Society for Technical Communication, 2011-2013
  • President, Intermountain STC chapter, 2010-2012
  • Vice President, Intermountain STC chapter, 2009-2010


  • “Customizing HTML5 & Webhelp Output to Match Your Company Style” MadWorld 2013
  • “Picture This: Optimizing Images with Flare and Capture” MadWorld 2013
  • “Content Reuse Tips and Tricks” MadWorld 2013
  • “Yeah, Flare Can Do That” MadWorld 2014
  • “Single Sourcing: Tell Me More!” MadWorld 2014
  • “Single Sourcing: Where Do I Start?” MadWorld 2014
  • “Power in Print: PDF Output That Rocks” MadWorld 2014
  • “The Who, What, When, Where, Why and How of Source Control” MadWorld 2015
  • “You’re Using Capture with Flare, Right?” MadWorld 2015
  • “Managing a MadCap Flare Project” MadWorld 2015
  • “Consultant’s Corner” MadWorld 2015
  • Top Five Content Reuse Features in MadCap Flare” MadWorld 2016
  • Extending MadCap Flare with Web Programming and Scripting” MadWorld 2016
  • “Hands-on with Source Control and MadCap Flare: Connecting and Working with a Project Using a Cloud Source Control Provider” MadWorld 2016
  • “Lightning Talk” (Using Browser Inspection Tools to Troubleshoot CSS) MadWorld 2016
  • “Go the Distance with Advanced Top Nav Output | Featuring CSS3 and jQuery” (with Daniel Ferguson) Advanced Workshop, MadWorld 2018
  • “Getting Started with Context-Sensitive Help” MadWorld 2018
  • “Troubleshooting problems in Flare” MadWorld 2018
  • “Integrating media into a Flare project” MadWorld 2019
  • “Global Project Linking: To Link or Not to Link. That is the question” MadWorld 2019
  • “Taking Snippets to the next level: snippet conditions and snippet variables” Advanced Workshop, MadWorld 2019
  • “Be an A11y: How to ensure your MadCap Flare output is accessible to a broader audience” (Two-part presentation) MadWorld 2022 (Part 1 slides from Google Drive; Part 2 Github repo of project)
  • “Working with Confluence: From import to publishing multiple targets” MadWorld 2022 (Github repo of project)
  • “Hands-on with jQuery in a MadCap Flare Project” Advanced Workshop, MadWorld 2022 (Github repo of project)